Microsoft 365 administration in Québec

Bilingual Microsoft 365 administration with clear ownership

For Québec organizations that need someone responsible for users, domains, mail flow, security settings and provider coordination without building an internal Microsoft 365 team.

Discuss Microsoft 365 Administration

The buyer need

The problem this service is designed to solve

This service is for organizations whose Microsoft 365 tenant has become operational infrastructure. User changes, authentication, DNS, shared mailboxes and delivery problems need a controlled process and a bilingual technical contact.

Accounts, aliases and shared mailboxes are added inconsistently as staff changes.

Nobody owns security defaults, administrator access and recovery information.

Microsoft 365, DNS, website forms and external senders are configured by different vendors.

Users need support in French or English, but the internal team does not have tenant expertise.

Defined responsibility

What Gotekky owns, and what remains outside scope

Useful responsibility starts with written boundaries. The items below are confirmed in the applicable plan or proposal.

Gotekky assumes responsibility for

User, alias, shared-mailbox and group administration within the agreed scope
Domain verification, DNS and mail-flow coordination
Baseline security, administrator-role and multifactor-authentication review
Licence assignment guidance and supported provider escalation
Joiner, mover and leaver procedures for client-authorized requests
Bilingual technical communication and documentation

Outside the standard scope

Microsoft licence fees and services not included in the selected subscriptions
End-user training, device management or desktop support unless separately contracted
Legal, privacy or records-retention advice
Unlimited project work, SharePoint development or custom Power Platform solutions

Pricing and starting path

Administration begins with the tenant and user count

Managed Email Administration starts at CAD 129 per month plus licences, with a CAD 495 setup charge. Additional supported users start at CAD 10 per month. More advanced security requirements may fit Managed Email Security at CAD 249 per month plus licences.

Microsoft licences are billed separately.
Tenant cleanup, migration and large identity projects are separately scoped.
A CAD 395 assessment is recommended when ownership, DNS or security state is unclear.

Anonymized example

Untangling mail flow across Microsoft and external systems

A client experienced Microsoft delivery rejection while staff were travelling. Gotekky mapped the actual outbound route, separated the user’s local connection from the server identity, reviewed domain authentication and identified the correct provider path for remediation instead of changing unrelated settings.

Review managed email administration

A real example presented without identifying the client

Details are generalized where necessary, while the challenge, method and operational outcome remain faithful to the work performed.

Process

How the engagement moves forward

Tenant and domain discovery

We document users, licences, domains, administrators, shared resources and external senders.

Access and security review

Gotekky confirms ownership, recovery, administrator roles, multifactor authentication and DNS.

Controlled onboarding

Required cleanup, migration or policy work is completed before ongoing administration begins.

Ongoing administration

Authorized account changes, DNS coordination and supported incidents follow a documented process.

Response expectations

Authorized requests follow a defined administration process

Managed Email Administration targets a one-business-day response for standard supported requests. Security or mail-flow incidents are triaged according to impact and the selected plan. Requests must come from authorized client contacts.

Account changes are verified before execution.
Microsoft service incidents are distinguished from tenant, DNS and sender configuration issues.
Departures and access removals should be submitted promptly through the agreed channel.

Frequently asked questions

Before choosing the service

Does Gotekky resell Microsoft 365 licences?

Licence arrangements can be discussed, but administration and licence costs are presented separately.

Can support be provided in French?

Yes. Gotekky provides bilingual technical service in French and English.

Do you manage employee computers too?

Not under the standard email plan. Device and desktop management require a separate scope.

Can you migrate from hosted email or Google Workspace?

Yes. Mailbox, DNS, identity and cutover requirements are assessed as a migration project.

Can you guarantee Microsoft service availability?

No. Microsoft controls its cloud service. Gotekky administers the tenant and coordinates evidence and escalation when incidents occur.

Relevant guides

Need a bilingual administrator for your Microsoft 365 tenant?

Tell us the number of users, domains, current licence arrangement and support gaps. Gotekky will identify the plan and any cleanup or migration required.

The initial requirements conversation is free.