Privacy Policy

1. Privacy Officer

The person responsible for privacy compliance at Gotekky is the Privacy Officer. Privacy requests and questions may be sent through the Contact page or the client area ticket desk.

2. Information We Collect

• Account and identity information such as name, company name, email, phone number, and billing details
• Service and order information such as products ordered, provisioning details, support history, and contract records
• Technical information such as IP addresses, login records, device and browser data, system logs, and security events
• Support and communications content such as tickets, messages, attachments, and call notes where applicable
• Abuse, fraud, and compliance information such as complaints, investigations, and verification records

3. Why We Use Personal Information

• To open and manage accounts and provide hosting and management services
• To bill customers, process payments, prevent fraud, and manage collections
• To provide support, troubleshoot services, and respond to incidents
• To protect the security, stability, and lawful use of our platform
• To comply with legal obligations and handle abuse, copyright, or law-enforcement matters
• To send service-related notices and, where permitted, commercial communications

4. Service Logs, Content, and Support Access

Operating a hosting business requires system logs, security records, and limited service-side access when reasonably necessary to provide support, maintain the platform, investigate abuse, or comply with law. Gotekky does not access customer content unnecessarily.

5. Cookies and Website Analytics

Gotekky may use cookies, session tools, and analytics to support site functionality, performance, fraud prevention, and user experience. Browser controls may limit some cookies, but some site functions may be affected.

6. When We Share Information

Gotekky may share personal information with payment processors, domain registrars, software vendors, data center and infrastructure providers, email and communications vendors, professional advisors, and public authorities where required or permitted by law. We also use third-party service providers to help us operate the business.

7. Cross-Border Processing and Third Parties

Depending on the service, personal information may be processed or stored outside Quebec or outside Canada. When Gotekky entrusts personal information to a service provider, it does so under written terms and with measures that are appropriate for the sensitivity of the information and the nature of the service.

8. Retention

Gotekky retains personal information only as long as reasonably necessary for the purposes described above, including account administration, support history, security, billing, tax, fraud prevention, dispute handling, and legal compliance. Retention periods may vary by record type.

9. Security

Gotekky uses administrative, organizational, and technical safeguards appropriate to the sensitivity of the information and the nature of the services. No method of storage or transmission is absolutely secure, but we work to reduce risk and improve protective measures over time.

10. Confidentiality Incidents

If Gotekky has reason to believe that a confidentiality incident involving personal information has occurred, we will take reasonable steps to reduce the risk of harm and prevent recurrence. Where the incident presents a risk of serious injury, we will notify the appropriate authorities and affected individuals as required by law.

11. Your Rights

Subject to applicable law, you may request access to personal information we hold about you and request correction where the information is inaccurate, incomplete, or ambiguous. You may also ask questions about retention, communication, or complaint handling.

12. Updates

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

13. Cookies, Pixels, and Similar Technologies

Gotekky uses necessary cookies and may use analytics cookies, marketing pixels, embedded third-party tools, and similar technologies to operate the site, understand traffic, improve performance, and support communications and marketing. Where required, non-essential technologies are activated only after the visitor has made a consent choice.

You can accept or reject non-essential technologies and change your preferences at any time through the cookie settings link on the site. For more detail, please also review our Cookie Notice. Necessary technologies remain enabled because they are required for core site functions such as security, session handling, language selection, and consent recording.